All metropolitan trains are wheelchair-accessible. The driver will help you board the train by placing a ramp between the platform and the first door of the front carriage.

Passengers who need help boarding trains should wait on the platform near the front of the train. On a metropolitan platform, this is marked with a yellow or white rectangle on the pavement.

When you reach your destination station, the driver will use a ramp to help you off the train. It is best to write your destination on a note, which you can collect from a station office before you travel. If you are at an unstaffed station, you can use your own note.

All metropolitan train stations are wheelchair-accessible and Premium Stations have wheelchair accessible toilets.

Metropolitan stations have ramps to enter the station and platforms. There are lifts at Southern Cross, Flinders Street, Box Hill, Dandenong, Boronia, Watergardens and all underground City Loop stations.

Passengers who need help travelling from Premium Stations or when travelling in large groups can phone Metro on 1800 MY METRO (1800 69 63876)  before travelling.

For further information on accessible transport services, call Metlink on 131 638.

All metropolitan trains are wheelchair-accessible. The driver will help you board the train by placing a ramp between the platform and the first door of the front carriage.